DMCA & Abuse Policy

Last updated: 11 June 2026

VTA Cloud Global ("VTA Cloud", "we", "us") respects the intellectual-property rights of others and expects our customers to do the same. This policy explains how to report copyright infringement and other abuse on services hosted at vtacloud.com, and how we respond.

1. Reporting copyright infringement (DMCA notice)

If you believe material hosted on our network infringes a copyright you own or represent, send a written notice to our designated agent at abuse@vtacloud.com that includes all of the following:

1. A physical or electronic signature of the copyright owner or a person authorised to act on their behalf.
2. Identification of the copyrighted work claimed to have been infringed.
3. Identification of the material that is claimed to be infringing, including a URL or enough information to let us locate it.
4. Your contact information (name, address, phone and email).
5. A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent or the law.
6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf.

Incomplete notices may delay our response. Please note that knowingly making a material misrepresentation in a notice may expose you to liability for damages.

2. Our response

On receiving a valid notice, we will act expeditiously to investigate and, where appropriate, remove or disable access to the material, and forward the complaint to the responsible customer. Depending on the severity and history, we may suspend or terminate the account involved.

3. Counter-notification

If you believe your material was removed by mistake or misidentification, you may send a counter-notification to abuse@vtacloud.com that includes:

1. Your physical or electronic signature.
2. Identification of the material that was removed and the location where it appeared before removal.
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification.
4. Your name, address and phone number, and a statement consenting to the jurisdiction of the appropriate court.

4. Repeat infringers

It is our policy to suspend or terminate, in appropriate circumstances, the accounts of customers who are found to be repeat infringers of intellectual-property rights.

5. Reporting other abuse

To report abuse that is not a copyright matter—such as spam, phishing, malware, fraud or network attacks originating from our services—email abuse@vtacloud.com with as much detail as possible: URLs, IP addresses, email headers, log excerpts and timestamps. Reports are handled in line with our Acceptable Use Policy.

6. Contact

Abuse and DMCA agent: abuse@vtacloud.com. For general enquiries, use our contact page.