Payment & Refund Policy | VTA Cloud Global

Last updated: 11 June 2026

This Payment & Refund Policy explains how VTA Cloud Global ("VTA Cloud", "we", "us") bills for its services and the limited circumstances in which refunds are available. It forms part of our Terms of Service. By purchasing a service, you accept this policy.

1. Billing & payment

All services are billed in advance for the billing cycle you choose (e.g. monthly, semi-annual, annual or biennial).
Accepted payment methods are shown at checkout (for example card and PayPal). Prices are in USD unless stated otherwise, and exclude any taxes that may apply.
Invoices are generated before each due date and are payable on or before that date.

2. Renewals & auto-renewal

To avoid interruption, services renew automatically at the then-current price unless you cancel before the renewal date.
You authorise us to charge your saved payment method for renewals. You can disable auto-renewal or cancel from your client area at any time.
If payment fails or an invoice is unpaid, we may suspend the service after a grace period and terminate it if it remains unpaid. Data on terminated services may be deleted.

3. Setup fees are non-refundable

Setup fees are non-refundable. Where a one-time setup fee applies (for example on monthly or short-term dedicated server plans), that fee covers provisioning work and is not returned under any circumstances, even where a service refund is otherwise granted.

4. Domain registrations are non-refundable

Domain registrations, renewals and transfers are non-refundable. When you register or renew a domain, we pay the fee to the domain registry/registrar on your behalf, and that cost cannot be recovered. This applies regardless of when the request is made.

5. Hosting refunds (money-back guarantee)

Eligible shared / web hosting plans may include a money-back guarantee within the first 30 days of the initial purchase, subject to the conditions below. Unless expressly stated for a specific product, VPS and dedicated servers are not eligible for the money-back guarantee, because resources are dedicated and provisioned for you.

Even where a refund is available, the following are always excluded and will be deducted or withheld:

One-time setup, installation and administrative fees.
Domain registration / renewal / transfer fees.
Any third-party add-ons, licences or services purchased through us (e.g. SSL certificates, control-panel licences).
Services purchased with a promotional or heavily discounted price, where stated.

6. How to request a refund

Submit refund requests through a billing ticket in your client area within the eligible window. Approved refunds are issued to the original payment method. Processing times depend on your payment provider.

7. Refund abuse

Our refund options exist for genuine "try it out" situations — not to be used repeatedly. Customers who repeatedly purchase a service and then request a refund, or who otherwise abuse the money-back guarantee, will not be granted further refunds and may have their account closed. We track refund history across accounts that appear to belong to the same person or business; abusive patterns disqualify all related accounts from future refunds.

8. Chargebacks

If you have a billing concern, please contact us first—we will work to resolve it quickly. Initiating a chargeback or payment dispute instead of contacting us is considered a breach of these terms. We may immediately suspend or terminate all services on the account, and we reserve the right to refuse future service and to recover any costs and fees incurred.

9. Price changes & taxes

Prices may change over time. We will give reasonable notice of any change that affects your renewal price; the change takes effect on your next renewal. You are responsible for any taxes, duties or levies that apply to your purchase.

10. Contact

Billing questions? Email contact@vtacloud.com or open a billing ticket in your client area.